Accessibility

We want every family, child and member of our team to be able to use the Aspire app — with a screen reader, a keyboard, zoomed in, on a small phone or with colours changed. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, and we test the app on phones and computers as we build it.

An accessibility review in October 2026 found things we’re fixing now:

• The keyboard focus ring can be hard to see on the blue background in places.
• Voice notes in Messages don’t have a written version yet.
• On a few forms, an error isn’t yet tied to the box it’s about, so a screen reader may not announce it there.
• Some small print is smaller than it should be.
• Some panels gently pulse to draw the eye, and there isn’t yet a setting to stop them.

If one of these gets in your way, tell us and we’ll help you another way in the meantime.

• Sensory Friendly classes: smaller, calmer sessions — ask us which would suit.
• Tell us what helps: on each child’s Details page, under Health, add anything coaches should know (for example ADHD, autism, hearing).
• More time to pay for a camp place, or help booking it: message or email us and we’ll hold it while we sort it out together.
• Contact in writing only: we can do everything by email or Messages if phone calls don’t work for you.

Tell us what you were trying to do and what happened. We’ll get back to you as soon as we can, and help you get it done another way while we fix it.

Not happy with our reply? You can contact the Equality Advisory and Support Service (EASS) at equalityadvisoryservice.com.

Last reviewed: October 2026. We review it every year.